11. These are some ways to open a speech,except ... yg exceptnya digaris bawahi yah a.good morning,ladies and gentlemen b.ladies and gentlemen c.I am so honoure

11. These are some ways to open a speech,except ... yg exceptnya digaris bawahi yah
a.good morning,ladies and gentlemen
b.ladies and gentlemen
c.I am so honoured to stand here
d.I am nervous standing here
e.good evening all of you
12. These statements below are the way to elaborate ideas.the best statement is...
a.from my point of view,I believe that we can change our mindset
b.my suggestion is don't worry to use it in every condition
c.that is the answer
d.hopefully,you would try it
e.hopefully,we get it
13. .............Is important to get the audience's first impression
a.salutation
b.conclusion
c.opening
d.general classification
14. The proper expression to say when you are having difficulty to answer a question of your speech is...
a.I think we need an expert of it
b.well,it's rather difficult to say at present,but I will try...
c.that's a difficult question to answer
d.I am glad you asked that question
e.I am afraid I am not smart enough to answer the question
please bantu saya?